About 2 months ago New Air Conditioner Installation Laird and son replaced two air conditioners in my home. They did a fabulous job and the crew were careful and meticulous. The installation team was also very friendly. I recommend them without reservation! Was this review helpful? Company ResponseThanks for letting us know , a smooth running AC unit is sure fantastic this season !! Air Conditioner emergency repair I dealt with Bryan M. from Laird & Son on an emergency air conditioning problem I had (during the july `23 2016 TO heat-wave). His service and professionalism was amazing. The issue was rapidly diagnosed and repaired immediately as well as helpful hints provided on maintaining our unit (which I originally bought from Laird & Son 17 years ago as part of a complete heating cooling package). On all aspects of service quality in a friendly, professional and honest manner this company has excelled whenever I had to deal with them. Their pricing is very competitive for the quality service they deliver!!

Company ResponseThanks again for your business Mr Dwyer , we like to think employees like Bryan are what we are all about at Laird & Son. Have a good summer . Fix tankless water heater Fantastic service ,very professional ,quick response-great job on time!!!!!!! Will definatly call this company again in the future.Thank you for your fast accommodation it was very appreciated . Your customer service was amazing Thank you so much Company ResponseThanks your business is greatly appreciated . These guys were great!!!!! Laird and Son sent Brian to check out our AC. He diagnosed, and then gave us an estimate of about $1600 to fix it and to move the AC to a better place. After he moved the unit, he tested a little further, and realized that the problem was not the fan motor, but only the capacitor. It was a savings of several hundred dollars. Brian came at the appointed time. He did the work with a smile on his face. We almost invited him for dinner. Company ResponseThanks Mr Gorman we passed on your comment to Bryan.

Air Conditioning Died on Super Hot Day Our air conditioner konked out on a gruelling hot day. Worried if kids and pets could handle it. Called Laird and Son and repair guy was over within 30 mins (he was in neighbourhood and hustled over after his last job). He inspected air conditioner and furnace and discovered an animal had chewed thru an electric cord beneath our deck. He crawled under, in a cramped space on a hot day and had it back up within 30-45 mins. Company ResponseThanks for letting us know , it sure is shaping up to be one of those summers where the AC is critical. I met Ron from Laird & Son (L&S) first to explain what I needed; he was knowledgeable and accommodating of my work schedule... and he scheduled the work within a week, which I really appreciated given the hot weather we have been having! Ryan and Corrado came to do the work and they were fabulous. Despite the heat, they worked hard and efficiently to get my A/C installed right away. They were polite, knowledgeable, and hard working.

They answered all my questions and made the experience really enjoyable.I am thrilled to finally have A/C!! Company ResponseYour very welcome , Ron is one of the best in the business, and appreciates hearing you were satisfied. I recognize that this negative review is the exception, but we were not happy with the level of service provided for our AC install. how much does central air conditioner unit costOverall, they are responsive and I think they do care, however, they did not conduct a proper assessment of our duct system and we are not able to get proper cooling in our house. main parts of an ac unitThey seemed to be in too much of a rush to install the unit and leave.ac unit 101 I have reached out to them in hopes that can remedy the situation

Company ResponseWe regret the impression we gave , this kind of comment always causes us to review ways we could improve. We hope you will give us another chance. Have a great summer !! I have a small gas leak and my gas has been turned off. I have had trouble getting people to even phone me back. Amber returned my call very promptly and had a repairman at my house within 3 hours. She was concerned that he come quickly as it is Friday and if they couldn't repair today she wanted options! Brian showed up early and waited for me. Sure enough- it can't be fixed today but two people are coming to my house tomorrow morning! he orchestrated the whole thing with Amber. Didn't leave til it was set. I actually feel like they cared which is SO rare. Brian was so lovely I wanted to sit down and have a coffee with him. Great experience so far!Amber does a great job in the service department for sure!!! And Bryan always goes the extra mile with our customers!!! Thanks for taking the time to write this great review !!!

Have a great weekend!!We've relied on Laird and Son for years and they have always exceeded expectations. We live in an old North Toronto home and they've been responsible for brilliantly updating our air conditioning and, this past winter, our "thousand-year-old" boiler. Both services now work like a charm! Their staff is wonderful - efficient, knowledgeable and really respectful. And today, with Sam, was no exception. I called the office to see if they could help me with a little job of moving an outdoor gas line over a bit to accommodate a new bbq. Well, Sam came over and gave me an early Mother's Day present by coming up with a wonderful solution that saved us a ton of money and aggravation. These guys NEVER sell you what you don't need. Their honesty and expertise is a unique combination in this city. Thank you Sam, thank you Noah, thank you EVERYONE at Laird and Son! So glad to hear your story about our service department! Our staff inside and service staff always do their best, as if they were taking care of their own home or family!

Cheers to Sam and Noah who have years of experience and enjoy servicing our customers equipment to get the best solution possible !!! New furnace and more After getting the company name from a co-worker, we included Laird & Son as one of the 4 HVAC companies to give us a quote on a new furnace. This was the only company to offer (affordable) suggestions as to ways we could improve our heating and basement renovation. They offered to move the furnace slightly, at a minimal cost, to allow for more space for laundry. When we later increased the scope of work to include moving all the duct work the cost increase was very reasonable. Installation Manager, Ross, was great at keeping us in the loop and communicating via email (which we had stated we prefer). The duct work was really really well done - so happy with it (sad to be covering it up in a bulkhead). We were also very thankful to the team (including Dave) who were doing the installation that they stayed late to ensure our heat got on when we requested.