You can buy Koppel air conditioners in major appliance retail stores or through our accredited dealers nationwide (click here too see list).  You can also contact us directly via our sales office (+632) 823-1580 or by emailing us at inquiries@koppel.ph For Window Type AC: 1-year on Parts & Service, 5-years on Compressor warranty from date of purchase. For Wall Mounted Split Type AC: 1-year on Parts & Service, 5-years on Compressor warranty from start-up date of installation. It is better to keep your receipt to facilitate quicker processing of warranty should there be any concerns with your unit. To obtain service within the warranty period, please contact the Koppel Customer Service Hotline at (+632) 823-7310 or (+632) 823-8968. For the indoor unit, the model and serial number can be found on a sticker label located on the right side of the front panel when facing the unit. For the outdoor unit, it is located on the upper right side of the panel, when facing the unit

Up to 50% savings as compared to a non-inverter unit. Inverter technology uses variable speed compressor which automatically adjusts A/C capacity depending on the room’s heat load. Using an inverter vs. a non-inverter can significantly reduce your electricity costs of up to 50%. We have over 200 Koppel Accredited Service Centers nationwide (click here for the full list with their address and contact details). Kindly note that not all installers are authorized service centers and vice versa. Any of our Authorized Installers can do it for you. For or a list, kindly click here. The final cost will vary depending on the extent of damage on your unit and the scope of work that will be done. This will also be subject to the cost of the replacement part/s, if applicable. You may contact our Koppel Customer Service Hotline at (+632) 823-7310 or (+632) 823-8968. You may also coordinate directly with any of our Accredited Service Centers nationwide (click here for the full list) to have them conduct a complete diagnosis on your unit.

Proper maintenance is essential.  Always have your air conditioner cleaned and checked for any unusual noise and leaks. It is advised to have your air conditioner undergo preventive maintenance twice a year. You may avail your free one (1) preventive maintenance and one (1) general cleaning during the one year warranty period. Common reasons that may cause your unit to leak/sweat: • The air filter might be dirty. Kindly check the air filter and perform cleaning if needed.ac unit not shutting off • The drain line might be clogged. how to find the right size ac unitKindly check the drain line to flush it out.fan not working on ac unit inside • The coil might be dirty. General cleaning must be done on the unit.

• There might be a problem in the refrigerant system. To have a better assessment and a complete diagnosis on your unit, we highly recommend you to reach our Koppel Customer Service Hotline at (+632) 823-7310 or (+632) 823-8968. You may also directly contact any of our Accredited Service Centers nationwide (click here for the full list). Air filters generally last for 5-10 years as long as the air filter is properly handled during cleaning. However, when physically damaged, it should be changed. Make sure the air conditioner is switched on and the plug is pushed completely into the outlet. You may also check the fuse/circuit breaker box and replace the fuse or reset the breaker. If a problem still exists, disconnect power and contact our Koppel Customer Service Hotline at (+632) 823-7310 or (+632) 823-8968. Some common causes are the following: • Airflow is restricted – Make sure there are no curtains, blinds or furniture blocking the supply and return grill of the unit.

• Air Filter is dirty – Make sure to clean the filter at least once in every 2 weeks. •The capacity of your unit is not correct for your desired area. We highly recommend you to reach our Accredited Service Centers (click here for the full list) to provide you a better assessment and run a complete diagnosis on your unit. You may also contact our Koppel Customer Service Hotline at (+632) 823-7310 or (+632) 823-8968. The temperature displaying (29oC) on the led display panel is the initial room temperature. For the unit to achieve your desired temperature, allow the room to cool down first. You will notice a decrease in temperature as it reaches your desired set temperature of 24 oC. We highly recommend you to reach our Accredited Service Centers nationwide (click here for the full list) to provide you a better assessment and conduct a complete diagnosis on your unit. During power failure, you may switch off and unplug the power cord. When electricity is restored, reconnect the power cord and switch on the unit.

The outdoor unit will have 3-5 minutes delay before it runs as it protects the compressor from sudden start operation.You may also contact our Koppel Customer Service Hotline at (+632) 823-7310 or (+632) 823-8968.With this heat pump troubleshooting guide, you can diagnose and repair the most common problems in a residential heat pump system. Most of the checks can be performed with common household tools and a little bit of basic knowledge. (You provide the tools and we will help with the knowledge.) This guide is for units that are connected to an indoor air handler and transfer the heat through a duct system. The typical service call will cost you over $100. With the help of this guide, you can do your own heat pump repairs and keep that money. Before troubleshooting begins, it is important to ensure that the routine maintenance has been performed on the system. If the routine maintenance has been done, it is time to find the problem. A heat pump has two basic modes of operation and the steps to diagnosing a problem are a little different.

When troubleshooting in the cooling mode, the process is basically the same as diagnosing and repairing a ducted central air conditioner. If your system is not providing any heat to the home, then you can begin your heat pump troubleshooting at the thermostat. Ensure that it is on heat and set above the room temperature. If you have a digital thermostat, then set the desired temperature to about 2-4 degrees above room temperature. This should make only the heat pump part come on and not the backup electric elements. (If you do not have a digital thermostat, we would highly recommend replacing your thermostat.) Now, turn the fan switch to on. If the fan doesn't start, then check the fuses/breakers for the air handler or furnace. If the breaker was tripped, the problem could be a bad wiring connection, the blower motor, or the control board. If the breaker was not tripped, the problem could be the thermostat, low voltage wiring, or the fan relay.If the fan is running, turn the thermostat to emergency heat.

Ensure that the setpoint is at least 5 degrees above room temp. Wait for about a minute, then check to see if warm air is coming out the vents. If there is, then the problem is with the outdoor unit. If there is not, the problem could be the thermostat or something in the air handler. You can use our electric furnace troubleshooting guide to diagnose and repair the problem. If you have decided the problem is with the outdoor unit, return the thermostat to normal from emergency heat. Wait a couple of minutes, then continue your heat pump troubleshooting at the outdoor unit.Is there a lot of ice/frost buildup on the unit? If there is, The problem is either a defrost control or the unit could be low on refrigerant. You can test the defrost control by manually forcing it to defrost. On older units, they had a defrost timer motor and you could manually advance the timer motor to initiate defrost. If you do so and the unit does not go into defrost, the timer motor is probably bad. On newer units, they have an electronic defrost control board.

They typically have a set of pins that are jumped to manually initiate defrost. If you do so and the unit does not enter defrost mode, the board is probably bad.Is the outdoor fan running? If it is not and you live in a colder area, the unit may have an outdoor thermostat installed. If it is colder than the setpoint the unit will not run. Otherwise, you should continue your heat pump troubleshooting by checking the high pressure cutout, for a wiring problem, the fan motor, or the run capacitor.If the fan is running, feel the refrigerant lines. The bigger line should be warm. If it is not, the problem could be a wire in the unit, the compressor run capacitor, compressor, or the unit could be low on refrigerant. **NOTE** It is best to check the charge of a heat pump with the unit running in the cooling mode. If possible, wait until the outdoor temperature is above 55 degrees. The final step in your heat pump troubleshooting should be to run the unit through a normal heating cycle. It is a good idea to check the temperature rise of the system after it has been running for 10 -15 minutes.