Your session will time out shortly For your security, you will be logged out of your session in 5 minutes Your session has timed out. For your security, you have been logged out of your session due to inactivity. Please Click here to login again. you enroll in our Summer Discount Plan, you can earn bill credits by voluntarily allowing us to install a device on your A/C to shut it off for up to 6 hours a day during “energy events,” which may be called during times of high-electricity demand or during emergencies.Within the plan, you can choose the “override” option, which lets you opt out of up to 5 energy event days aFor your safety, in order to participate in the override option, your A/C unit must be installed on theHow to override an energy event:Locate the cycling device installed on or near your A/C unit. When your A/C has been shut off, you’ll see a green LED light flashing. If you also see a yellow LED light, you have

remaining overrides to use.Simply press the button on the upper right hand corner of the device and your A/C compressor will turn back onOnce you override an event, you will not have any more energy events for the remainder of the day.How to find out how many overrides you have left:Make sure that no energy eventsIn other words, there should not be a green or yellow LEDIf it is not an energy event day, press the “override” button on your cycling device and hold it for about 10 seconds. When you release, the red LED light will flash. The number of times that the red light flashes will indicate how many overrides you have left.If you’d like to change your program option from Standard to Override, you may do so by by using our online form or calling us at 800-497-2813. Want to be more comfortable during a Summer Discount Plan event? Try our 50% cyclingYour A/C will be shut off for 15 minutes of each half hour for up to 6 hours a day when a Summer Discount Plan event is called, versus 100% cycling off for the entire duration of the energy event.

800-497-2813 to learn more.The requested URL /?page_id=389 was not found on this server.Show / Hide All What is the toll-free number to enroll or to ask questions about Power Manager? The toll-free number to enroll or ask questions is 1-888-463-5022. What are the rewards for participating in Power Manager? Does the program decrease my electric bill? Typically, the energy usage on your bill remains the same since you are simply shifting your air conditioning usage to a different time of day. However, the amount on your bill will be reduced by the four monthly credits. For tips on how to decrease your summer air conditioning costs and increase your comfort, see our Power Manager Cool Tips. How can I help save the environment and help keep electric costs low? What is peak electric demand? Demand is the amount of electricity needed at any given time. Power usage fluctuates hourly due to weather conditions, business hours of commercial and industrial companies and residential electric usage.

When this combined demand is at its highest, it�s called the peak. How does Power Manager work? At what times will my AC be cycled? What happens during a cycling event? How often will my air conditioner be cycled each summer? How long after I sign up will my switch be installed? Generally, your switch will be installed within 30 to 60 days after you enroll.automotive ac repair cost Do I need to be home for the switch installation?average cost of replacing an ac unit You do not need to be home when your switch is installed. automotive ac repair costHowever, if you tell us that you have a locked gate or arrangements are needed for any animals, we will notify you 24 hours in advance of our installation schedule.

When will I receive my credits on my Duke Energy bill? You will receive the credits for the months of July, August, September, and October. What months do you install Power Manager devices? We install Power Manager devices all year long. Even though you earn the credits during the summer months, don�t wait until warm weather arrives to have your device installed. Having the device installed in cooler months ensures that your device will be installed and you won�t have to wait to start receiving monthly credits. How do I enroll? To enroll by phone, please call 1-888-463-5022. How do I know if my air conditioner is being cycled? The temperature in my home is warmer than normal and I am not sure if my air conditioner is working properly. Should I call my air conditioning contractor? If your home seems warmer than you expect, first call 1-800-832-3169 to hear a message on our cycling status. If your air conditioner is being cycled, it is normal for the home to gain a few degrees during the event.

After the cycling period ends, your air conditioner may run continuously until your home reaches your thermostat temperature. If you feel your air conditioner is not working properly, please call your local HVAC dealer. What if my heating and air conditioning company's service technician recommends that I have my switch disconnected or removed? Please have the service technician call 1-888-463-5022 before allowing them to proceed. I'm having a new air conditioner or heat pump installed in my house. After the installation is complete, please call 1-888-463-5022 and request to have the Power Manager device reconnected.  There is no charge for this service. I'm moving to a new house. Before you move, please call Duke Energy at 1-800-777-9898. We can arrange for a switch to be installed on the air conditioner at your new house. The toll-free number to enroll or ask questions is 1-888-463-5022. Where can I buy a system? We recommend that you buy a system through your HVAC service contractor.

Ask them for advice on the correct unit for your needs. We can be reached for advice toll free at 866-468-8247. For the nearest reseller, click Which UV system should I buy? The best way to determine the correct model is to consult with your Heating, Ventilating, and Air Conditioning (HVAC) professional, who can properly analyze your individual needs. What is the best way to use the UV system to reduce mold? For optimum mold reduction, install a single or two lamp system as required to allow for proper exposure of HVAC components. What is the benefit of installing UV in the HVAC system return? A UV system installed on the return will optimize airstream disinfection and inhibit biological contamination in the HVAC unit. What is the benefit of installing two systems? Installing a UV system on moist HVAC components prevents mold. of a system in the return air duct optimizes airstream disinfection. Can I install Ultravation® UV equipment outdoors?

The UVMatrix 4X, with weather tight enclosure, is recommended for commercial, RTUs and all outdoor applications. How much UV is too much? It is not possible to “overdose” with UV. Your HVAC professional will be able to recommend the right amount of UV protection. Who should install a UV air disinfection system? that a HVAC trained professional install a UV air disinfection system, to assure you of optimum performance. The Importance of Changing UV Lamps How often should I replace residential lamps? 1-year Replacement: Residential UVC lamps should be replaced every 9000 hours or approximately every 12 months. with respiratory conditions or other acute sensitivities, we strongly recommend keeping to an annual lamp replacement schedule. 2-year Replacement: If your UVC lamp is strictly used for keeping coils clean on your HVAC unit, you can save money and the environment when you use your lamps for their maximum two-year life span.

UV lamps should then be exchanged after a maximum two year installation UV lamps running beyond three years may contribute to excessive power consumption of the ballast which can cause overheating of the power supply and lamp, further deteriorating the effectiveness of the product and/or cause systemIf the UV lamps are not to be replaced within a three year period, turn off or otherwise disconnect power from the system until new lamps Why change my UV lamps when they still light up? Ultraviolet lamps are comprised of two electrode filaments (the spring looking wire at each end), a glass and quartz combination vacuum tube, several inert gases and approximately 3 mg of mercury (Hg). These specialty lamps are designed to provide light energy in the germicidal spectrum of 254 nm (nanometer = one billionth of a meter). they slowly loose their germicidal effectiveness, about 15% per year. If the UV system is installed for the sole purpose of protecting HVAC

equipment such as coils and blowers—surfaces that stay consistently in the range of the UV lamps, then the UV lamps will be effective for about 18,000 hours or two years. If the primary operation of the UV system is to aid in the reduction of indoor air contamination, then the recommended lamp replacement interval should be one year. This will ensure needed higher energy levels are maintained to aid in the reduction of moving (airborne) microorganisms circulating through the HVAC system. UV lamps should then be exchanged after a maximum two year installation period for several reasons, including: The disinfection effectiveness will be significantly compromised and the system will not be able to generate UV-C light as specified. that even though a visible blue glow can seen though the system viewport, the glow is not UV light (which is invisible) but actually a by-product I replaced my UV lamps and there is still a steady red light on my UltraMAX

Check to see if you have a UVS or a UMX system. Then following the instructions below for the appropriate unit. You may need to reset the microprocessor. It is recommended that a certified technician perform service and maintenanceTo find an Ultravation Authorized Contractor, click For UltraMAX UVS Series LED Reset Procedure Then, press the reset button located on the bottom center of UVLampMonitor circuit board (opposite side of the wire connection). If the LED comes on when pressed, hold it for 5 seconds until it changes state: it will start red and turn green after 5 seconds. The unit is now reset – put the cover back on and turn on power. If no LED comes on when the button is pressed, then the coin battery (CR2032) needs to be replaced. You can purchase this standard battery at most hardware, electronics stores or other such store where batteries are sold. For UltraMAX UMX Series LED Reset Procedure Remove cover and find the red reset button inside the cabinet.

Press and hold it down until the LED turns green. The system is now reset. Information to Know Before Replacing UV Lamps Below are some precautions to be taken when replacing UV lamps. can also be found in your Ultravation UV systems Owner's Manual. need assistance replacing your UV lamps, please contact an HVAC protect eyes from ultraviolet light. NEVER look at UV lamps in operation. Unplug or disconnect power before re-lamping or servicing. WARNING: Severe eye damage or temporary blinding may occur. WARNING: DO NOT operate outside of Air Handler. Mount product to duct first. WARNING: No openings in duct are allowed which would give direct line-of-sight to the UV light. In the event of accidental breakage or replacement of the ultraviolet lamp, please ensure that the lamp is disposed of in accordance with local and state environmental laws regarding fluorescent lamps containing mercury. Notice: All wiring inside of the duct or air handling